Shipping at a Glance
Every product includes free shipping. Orders are dispatched within 1–3 days, and estimated delivery is 6–12 days. All prices and order totals are stated in USD. We cover related customs duties, import taxes, and customs clearance charges, so customers do not have to pay additional fees to receive their orders. For help with a particular order, please visit the Contact page.
Order Preparation and Dispatch
Dispatch takes place within 1–3 days after an order and its payment have been confirmed. Preparation includes checking the order details and arranging the package for shipment. Please provide a complete delivery address and accurate contact information at checkout. If an item cannot be dispatched within the stated window, we will explain the delay and offer an appropriate choice between an updated arrangement and cancellation with a refund for the unshipped goods. We will not substitute a different product without your agreement.
Estimated Delivery
The estimated delivery window is 6–12 days. Dispatch timing and the delivery estimate describe different stages of the order journey. Delivery estimates are not a guarantee that a carrier will arrive at a particular time. Weather, transport disruption, customs checks, remote delivery locations, or address corrections can affect progress. These circumstances do not remove our responsibility to assist with an undelivered order or any rights you have under applicable law. If the expected window passes, please raise the issue through the Contact page.
Free Shipping and Included Charges
Shipping is free for all products, with no minimum purchase required. We do not add a standard delivery fee at checkout. Related import duties, customs taxes, and clearance fees are our responsibility. If a carrier or customs authority requests an additional payment, do not assume you must pay it. Visit the Contact page and provide the order reference and a copy of the request so the matter can be reviewed. Where an incorrect charge has already been paid, retain the receipt so an appropriate reimbursement can be arranged.
Tracking and Separate Packages
Tracking information, when assigned to a shipment, can be used to follow the carrier’s updates. An initial tracking entry may appear before the carrier records its first physical scan. Orders containing several items may arrive in separate packages, without additional shipping charges. A delivery scan does not always identify the person who accepted a parcel. If tracking says delivered but you cannot locate the package, check the delivery location, household members, reception areas, and any carrier delivery notice, then visit the Contact page for assistance.
Address Changes and Delivery Problems
Request an address correction or cancellation as soon as you notice an error. A change may not be possible once a package has entered transit, but available options should still be reviewed. If a package is returned to the sender, missing, damaged, or incorrectly delivered, retain any tracking records and relevant photographs. Do not discard damaged packaging before the issue has been reviewed. We will investigate with the delivery provider and arrange a reasonable resolution, including replacement or refund where appropriate. Customers will not be charged an undisclosed redelivery fee.
Returns and Questions
A 60-day return window applies from receipt of the goods, subject to the Refund Policy. Approved refunds are returned to the original payment method within 5–10 days after the returned goods are received and the return is approved. Shipping questions, customs concerns, and return instructions are addressed through the Contact page. This policy does not limit mandatory consumer protections or remedies for faulty or undelivered goods.