Placing an Order

These terms apply to purchases made through this website and should be read with the Shipping Policy, Refund Policy, Privacy Policy, and Customer Service Policy. Before submitting an order, review the product, selected options, quantity, delivery information, and final total. You must be legally able to make the purchase and authorized to use the chosen payment method. Provide accurate information so the transaction can be processed and the goods delivered. An automated acknowledgement confirms receipt of an order; acceptance is communicated through the order process and shipment confirmation, subject to mandatory consumer law.

Prices, Currency, and Included Costs

All product prices, checkout totals, and refunds are stated in USD. The amount shown at checkout should reflect the products and any valid discounts. Shipping is free for every product, and we cover related import duties, customs taxes, and clearance charges. Customers are not required to pay extra delivery or customs charges to receive an order. If a carrier requests an additional payment, raise it through the Contact page. A payment provider may apply its own currency conversion or account charges under its separate agreement with you; these are not additional fees charged by this store.

Payment and Order Review

Payment methods are those actually available at checkout. Do not send payment security details through the Contact page. An order may need to be reviewed for payment authorization, availability, or a genuine pricing error. If a material error or supply problem affects an order, we will explain the issue and ask whether you wish to proceed on revised terms or receive a refund. We will not charge a higher price or replace an item without your agreement. Any cancellation of an order already paid for requires the appropriate refund.

Availability and Product Information

Product descriptions, available sizes, materials, care guidance, and images should be reviewed before purchase. Screen settings and lighting can affect how colors appear, but this does not excuse supplying goods that materially differ from their description. Availability may change while an order is being processed. If an ordered item cannot be supplied, available alternatives may be offered, but a substitution requires your agreement. These terms do not create an unsupported manufacturer warranty, certification, or guarantee of origin.

Dispatch and Delivery

Orders are dispatched within 1–3 days, and estimated delivery is 6–12 days. Provide a complete and accurate shipping address and review any tracking information associated with the shipment. Delays, missing packages, and customs concerns should be raised through the Contact page. The Shipping Policy explains how these matters are handled. If the stated dispatch commitment cannot be met, you will be offered an appropriate choice concerning the delay or cancellation of the unshipped goods. Delivery risk and any mandatory refund obligations remain subject to applicable law.

Changing or Cancelling an Order

Request an amendment or cancellation through the Contact page as soon as possible. A change may be possible before dispatch but cannot be guaranteed after processing or carrier handover. If an order has already shipped, the return process may apply instead. Cancellation rights provided by law are not removed by operational processing steps. If we cannot supply an item or cancel an unshipped paid order, the relevant amount will be refunded promptly rather than retained as compulsory store credit.

Returns and Refunds

A 60-day return window runs from receipt of the goods. The Refund Policy explains item condition, return instructions, and arrangements for eligible return shipping. Approved refunds are issued to the original payment method within 5–10 days after the returned goods are received and the return is approved. Refunds reflect the amount actually paid for the returned items and applicable discount allocation. Damaged, defective, or incorrect goods may carry rights beyond a voluntary change-of-mind return. No policy provision removes mandatory consumer protections.

Questions and Disputes

Use the Contact page for purchase questions or concerns. Keep your order confirmation, relevant correspondence, and shipping records. If a dispute cannot be resolved directly, you remain free to use the complaint, payment dispute, court, or regulatory procedures available to you. These terms do not impose mandatory arbitration, a foreign court requirement, or a waiver of non-excludable rights. Changes to these terms apply prospectively and do not retroactively remove commitments made for an accepted purchase.