Our 60-Day Return Window

You may request a return within 60 days of receiving your order. To begin, visit the Contact page with your order reference and identify the items you wish to return. The return window is measured from receipt, not from the placement of the order. A return request made within that window will be considered under this policy even if the return journey takes longer. Your statutory rights for defective, incorrect, or otherwise nonconforming goods remain separate from this voluntary return policy.

Condition of Returned Items

Please take reasonable care of items while deciding whether to keep them. For a change-of-mind return, products should be unused, unwashed, and in their original condition, with attached tags, included accessories, and any hygiene protection intact where applicable. Keep the original packaging when reasonably possible. A missing outer shipping carton alone does not automatically remove your return rights. Any lawful hygiene-related restriction must have been clearly disclosed before purchase. Such restrictions do not prevent remedies for a defective or incorrectly supplied item.

How to Return an Item

Visit the Contact page before sending a return. Include the order reference, the item or items involved, and the reason for the request. Photographs are helpful when an item is damaged or incorrect. Follow the return address and shipping instructions provided for the order, rather than assuming the address printed on the parcel is a return location. Pack the goods securely and retain the shipment receipt or tracking reference. If you cannot follow a particular instruction, request an alternative arrangement rather than abandoning the return.

Return Shipping and Fees

Eligible returns within the 60-day window do not carry a restocking fee. Return shipping is arranged at our expense through a prepaid method or reimbursement of a shipping method agreed in advance. Please do not purchase an expensive or expedited return service without first confirming the arrangement. We cover the related customs charges associated with an authorized return. No undisclosed handling or processing fee will be deducted from an approved refund. Ordinary outbound shipping is free on every product, so there is no original standard shipping charge to deduct.

Refund Amount and Timing

After returned items are received, they are reviewed against the return request and the conditions described above. Approved refunds are issued to the original payment method within 5–10 days after receipt and approval of the return. The refund reflects the actual amount paid for the returned items, including applicable taxes and the relevant allocation of any discount. A partial return does not create a refund for products you keep. If a refund has not appeared after the stated window, visit the Contact page so its status can be checked. We will not replace a monetary refund with store credit unless you agree.

Damaged, Defective, or Incorrect Goods

If an item arrives damaged, defective, incomplete, or different from what you ordered, visit the Contact page promptly. Provide the order reference and a clear description of the problem. Where practical, keep photos of the item and its packaging. We will review the issue and arrange an appropriate remedy, such as a replacement, repair where suitable, or refund, in accordance with your rights. You will not be required to pay additional shipping or customs costs to correct our error. A request is not automatically rejected merely because the issue was not reported immediately.

Cancellations, Missing Orders, and Exchanges

If you wish to cancel before dispatch, raise the request through the Contact page as soon as possible. Once an order is in transit, it may need to be handled as a return. If goods cannot be supplied or an unshipped order is cancelled, the relevant payment will be refunded promptly. For a different size or style, ask whether an exchange is available; otherwise, return the eligible item and place a separate order. Missing-delivery claims are reviewed under the Shipping Policy. Nothing in this policy restricts a mandatory refund, cancellation right, or other consumer remedy provided by law.